COVID-19 : Our shipments are carried out normally but due to the specific context, delivery times may be disrupted. This is due to several factors, including the availability of warehouse staff and travel restrictions. We apologize for the inconvenience caused.
Your health is our priority: Our carriers make every effort to respect the health conditions set by the government.
Customer feedback : Following the impact of the coronavirus on the functioning of our infrastructures, we decided to extend the return period to 45 days. If you want to return your order, but cannot because of closed post offices or quarantine, please contact our Customer Service at: firstname.lastname@example.org
Point Relais : It will no longer be possible for you to opt for delivery with Mondial Relay, or to drop off your package at a relay point, because this carrier is stopped. We will notify you as soon as the situation improves.
We support you in this exceptional situation and continue to deliver. You benefit from free delivery from 40 € of purchases.